If you want to contact me by phone feel free to do so with one proviso.
Please make sure there is a person on the end of the phone when I answer. I know you can do it because it has happened on various occasions in the past. Although the people who call are what I call `faceless' we can almost always get the business done in short order to everyones satisfaction.
Do not and I repeat do not use the following method which happened yesterday on my mobile.
1. Phone rings so I answer.
2. Canned message says - press any number.and please note this is not a marketing call.
3. Having pressed a number canned voice says if you are pdm (obviously they had my name) press one - if you are not pdm press (I think) 5.
4. I pressed one and got another canned message along the lines of - we now have to ask you a series of questions to establish your identity - at which stage I disconnected the call.
Westpac if a human being had called me we probably could have concluded whatever business by the time I disconnected my call and that included ensuring I was the correct person. I am not going to and never will, take the call to it's fruition if you do not have the courtesy to show me some respect by having a person phone me.
I mean if your staff consider it that important that we need to speak then lets do so - I do not have the time to shag around with your robots.
Am I being churlish or is this a problem that pisses others off as well?
7 minutes ago